Helps your customers stay up-to-date with status of their orders, dispatch details, payables, pricing, stocks and promotional schemes. The delays and errors in order processing can also be eliminated by directly linking to the backend SAP ERP or SAP S/4HANA system.
Benefits
Accelerate order booking time
Distributors can directly place orders from within the portal. With real-time notifications, approvers are notified and after approval, a sales order is posted in SAP in real-time. You can bring the order cycle time down from three days to zero days.
Improve customer experience
The distributor or sales employee gets all the necessary information like stock details, order status, or outstanding in one place. Getting all the real-time and necessary details in one place saves time and improves customer experience.
Reduce voice and email communication
Empower your channel partners with all the basic features, thus simplifying their lives by not having to follow up with internal employees for every small query on account statements, dispatches, or returns. In case of any grievance, they can directly raise a service request.
Save time and reduce mistakes
The solution is faster to implement and easy to use. The out-of-the-box native integration with backend SAP ERP (ECC or S/4HANA) ensures seamless and error-free data flow between the portal and SAP ERP.
Save time while placing orders
Distributors can quickly place orders with just three to four clicks by selecting multiple products from a single page, or by uploading predefined excel templates. Orders can also be placed quickly by just copying existing orders and submitting them.
Support for multiple languages
The solution can enable multiple languages and be rolled out in different languages to different regions. This feature helps organizations that are operating in different geographics provide regional language support to their users.
Capture all transaction events and timelines
For each transaction, the portal provides a detailed audit trail with a timeline and comments like who created, who approved, and when a particular request got completed. You can see the entire transaction history in one go and also track the status of transactions and approvals.
Create a service request
Customers can create a service request if they are facing any issues with claims, accounts etc. This simplifying their lives by not having to follow up with internal employees for every small issues. The additional reporting will help see the summary as well as details of the Service Module.
Visualize the data with comprehensive dashboards
The C-level gets visibility into real-time insights on primary and secondary sales. This becomes even more helpful during month-end closings. The comprehensive dashboard gives you multiple options to slice and dice. There are a lot of reports available for both distributors and internal employees.
iDeal is such a modern Dealer Engagement Portal developed on the SAP Business Technology Platform by Nihilent. Sales channel partners such as distributors, dealers, stockists, and end customers can use this for primary and secondary sales. It allows the sales and marketing teams to engage with them and collaborate. iDeal helps customers to stay up to date with the status of their orders, dispatch details, payables, pricing, stocks, and promotional schemes. At the same time, the sales teams get visibility of secondary sales, inventory levels, stock status, and complaints.
With a self-service portal, voice and email communication are reduced, and there is accessibility anywhere, anytime.
The delays and errors in order processing are eliminated by directly linking iDeal to the backend SAP ERP / S/4HANA system.
iDeal has been developed on the SAP® BTP (SAP Business Technology Platform). This is an open platform-as-a-service from SAP® for building and extending intelligent, mobile-enabled cloud applications using core platform services and unique microservices.
Being an SAP® product, it has unmatched integration with other SAP® solutions. As the platform evolves and grows, more and more services such as AI/ML and APIs are being released. Once subscribed, the platform can be leveraged for building and/or deploying other applications such as vendor portal, employee portal, audit portal, custom workflows, and other portal and mobile applications.
Each new release of iDeal will enable new business models, improve user experience and optimize processes by functionality, and features based on emerging technologies that get added on SAP® BTP.
