Technology trends which will drive enterprise digital transformation in 2020 and beyond

~Post the lockdown era, the year 2020 will be a significant one for the tech domain. The ongoing year marks a decade of the presence of disruptive technologies which started gaining traction in the year 2010~

As enterprises chalked out their digital transformation plans including SAP implementation, a significant chunk of them listed 2020 as a target year to witness considerable ROIs on their digital strategies.

A large number of enterprises also rolled out 2020 programs, encompassing ambitious goals like empowering the workforce with connected devices, transforming the datacenter and embracing emerging tech such as AI, IoT and blockchain.

And while there is a lot of noise among enterprises to leverage the full potential of digital transformation, it is important to remember that transformation is a continuous cycle and businesses will have to continually evolve their strategies to meet the changing expectations of customers.

As an SAP gold partner we are highlighting the major trends which are and will dominate technological innovation in the coming years-:

Cloud will continue to serve as the foundation of digital transformation

A decade ago, cloud ranked among the most disruptive technologies for enterprises. And while the success story of the cloud has gone a long way in reshaping the business efficiency of enterprises, a significant number of organisations are still battling with trivial questions including-:

  • Will it help them achieve their business goals?
  • Is the technology secure enough?
  • How to make the first move about it?

These are some among the major questions which are upfront among businesses as they grapple with virtualization, Infrastructure as a service(IaaS), Platform as a Service(PaaS), server migration and security concerns. Despite that cloud is set to become the new normal in the enterprise technology landscape and is poised for exceptional growth. This will also witness a surge in SAP S/4 HANA implementation across the globe.

In fact the year 2020 will delist cloud from experimental technologies, backed by its proven credentials in enabling enterprises with better economics, cutting edge innovation and enhanced agility.

It wouldn’t be an exaggeration to say that the cloud will serve as the foundation of all technological innovations in the coming years, fuelling digital transformation like never before.

Data will serve as the building block of new technologies

While the cloud will come as the foundation of all technological innovations, data will serve as the building blocks of emerging technologies.

No doubt the cloud technology has supported major innovations in the last decade such as driving the growth of the Internet of Things(IoT) which enabled enterprises to garner meaningful insights across their operational processes, leveraging big data remains a challenge.

The year 2020 will witness an increased ability of enterprises to mine and leverage real business insights from data to gain a strategic competitive advantage in their industry segment.

Enterprises are already using data to perform simulation models to learn the past behaviour of machines to predict and perfect future demand scenarios. Unlocking the true potential of data is bound to emerge as one of the top business priorities in the coming years, creating lucrative opportunities for SAP implementation partners in India.

Customer experience at the forefront

Businesses now are aggressively zeroing in on customer preferences, owing to the humongous amount of data they are generating. Tech-savvy organisations are leveraging these data to offer improved customer experiences.

This reflects that enterprises which are more experienced with their customer preferences will lead the way and the race to garner extensive data about target consumers will intensify. As data comes with its own set of responsibilities and regulations, businesses will also have to stress on ethics and governance related to the ecosystem.

While in the past, employees and customers had to switch to whichever technology which was available to them, the future will witness creating a differentiated experience with technologies to catalyze brand endorsement.

Security will become the topmost priority

With exponential growth in data, regulations are becoming more stringent.

Unfortunately, there is no silver bullet to the challenge. The fast pace of progress has concluded in rapidly evolving threats which ultimately means a never-ending journey for enterprises to secure business-critical data. The year 2020 and beyond will witness an unprecedented surge in data security investments by enterprises including embracing a security-conscious workplace culture.

As we gear up for the next decade, we expect businesses to lay equal importance in improvising their governance processes for a fruitful adoption of emerging technologies.